Privacy Policy

Overview

Solis Haul respects your privacy. This policy explains how we collect, use, share, and protect information when you visit our website, request an estimate, contact us, or submit a lead form on Facebook, Instagram, or another advertising platform.

Information we collect

Depending on how you contact us, we may collect:

• Your name, phone number, and email address.
• Your pickup city, ZIP code, or service address.
• Information about the items you want removed, estimated job size, preferred timing, stairs, access, and other job details.
• Photos or videos you choose to send for an estimate.
• Basic website and advertising information, such as the page or ad used to contact us and device or browser information supplied by our service providers.

How we use information

We use the information we collect to:

• Respond to questions and estimate requests.
• Evaluate job size, access, scheduling, and service availability.
• Provide estimates, schedule service, and communicate about a job.
• Operate, protect, and improve our website and advertising.
• Maintain business, safety, tax, and transaction records.
• Comply with legal obligations and prevent misuse or fraud.

If you submit an estimate request, we may contact you by phone, text message, or email about that request. Message and data rates may apply. You may ask us to stop promotional communications at any time, although we may still send messages needed to complete or document a requested service.

How information may be shared

We do not sell your personal information. We may share information only as reasonably necessary with service providers that help us operate, such as website hosting, communications, scheduling, payment, analytics, and advertising providers. If you submit a form through Facebook or Instagram, Meta processes information under its own terms and privacy policy before making the lead available to us.

We may also disclose information when required by law, to protect people or property, to enforce an agreement, or as part of a sale or transfer of the business where permitted by law.

Retention and security

We keep inquiry and job information only as long as reasonably needed for estimates, customer service, business records, dispute prevention, and legal obligations. Leads that do not become customers are generally deleted or de-identified within 24 months, unless a longer period is required for a legitimate business or legal reason.

We use reasonable administrative and technical safeguards, but no website, email, text message, or storage system can be guaranteed to be completely secure.

Your choices

You may ask what personal information we hold about you or request that we correct or delete it, subject to applicable recordkeeping and legal requirements. You may also ask us to stop marketing texts or emails. To make a request, call or text us using the contact information below. We may need to verify your identity before completing a request.

Children's privacy

Our services are intended for adults arranging junk removal or hauling services. We do not knowingly collect personal information from children under 13.

Updates to this policy

We may update this policy as our services or legal obligations change. The effective date above shows when this version became effective. Material changes will be posted on this page.